Support
We answer every email, usually within 24 hours on business days
support@sanva.tk
Email is best so we can track your issue
In-app
In-App Feedback
App → Settings → Compliance for the privacy policy and AI disclosure
Frequently asked
1. Where are my recordings stored? Are they uploaded?
Audio files stay on your device by default — there is no automatic background upload. Only when you explicitly tap Transcribe or Summarize and consent in-app is the audio or text sent to our AI gateway and processed by third-party AI providers (OpenAI, Google). Results are written back locally; original data is not persistently retained server-side.
2. How does the AI summary quota work?
Free includes 3 AI summaries per day, resetting at local midnight. Recording, transcription, search and export do not count against it. Pro removes the daily cap.
3. Can I withdraw my AI data-sharing consent?
Yes. Go to Settings → Compliance → AI data-sharing consent to withdraw anytime. AI transcription and summaries are disabled afterwards; everything else keeps working.
4. How do I cancel my subscription?
On iOS: Settings → Apple ID → Subscriptions. Cancellation takes effect at the end of the current billing period; Pro benefits stay active until then.
5. Can I request a refund?
On iOS, file at reportaproblem.apple.com. We honor Apple's refund rules and never double-charge.
6. How do I delete my account and data?
In the app: Settings → Delete account & data. This removes your server-side account and erases all local data (recordings, transcripts, summaries, sign-in state). It cannot be undone.